Create an experience driven by excellence.
Commitment to honesty and integrity with purpose promotes trust.
Holding ourselves to a higher standard results in successful partnerships.
Corporate Vision
Our Partners
Our goal is to provide our business partners with the most exceptional customer experience in office products and supplies distribution. We view our customers and vendors as partners in growth and our relationships are built on the foundation of integrity and faith. Our work is never done; it’s continually audited for ways to improve our processes. We strive to be the most trusted, reliable, and best source for products as well as your logistics and solutions partner for life.
The word “your” has been crucial to our growth since our company’s inception decades ago. We have been “Your Best Source”, “Your Partner for Imaging Products”, and “Your Business Growth Partner” through our previous three distribution brands for a combined 100 years of wholesale business. The principle of creating the ideal customer experience is what we strive to accomplish with our business partners every day. We are strictly a business-to-business partner that will not infringe on your end-customer business. We partner with industry-leading vendors that are committed to the same quality and excellence we expect in the products we ourselves personally use.
Our People
Within our company, we have a talented, creative, inspired team of employees committed to supporting the American small business, and as a result, provide for our American families. Our experienced Team is encouraged to share, learn, and grow with our company and see their ideas and efforts grow our business. We are proud of our long-tenured staff within our organization which provides our partners with experience unmatched in wholesale distribution. Training is continual and essential to maintaining our level of commitment to our expertise in our field. As a result, our staff is continually educated on the latest in product innovations, marketing methods, and rapidly changing technologies. We are committed to being a long-term employer and career destination for our Team members.
Our Goal
Excellence
We establish clearly defined goals so we can measure, grow, and drive success. This provides our staff with a direct sense of purpose. We remain committed to our 99.9% error-free shipping from our national network of distribution centers offering same-day shipping on weekday orders. We offer blind drop-shipping options allowing our warehouses to act as your virtual warehouse providing our resellers with a valuable, capital-saving partner with a diverse variety of product categories. Flexibility is key to our mix of imaging supplies from top-selling and hard-to-find OEM supplies to third-party alternative supplies, we provide the ink and toner solution for almost any possible scenario. We are a trusted distribution partner for many of today’s top manufacturers of office equipment and we value our role as the representative of these brands with our customers.
Collaboration
We work with each partner to determine their individual needs and expectations. Every reseller is assigned a personal Account Executive to learn and grow with your business. Our e-Storefront provides 24/7 access to all our products, pricing, inventory, and accounting details in addition to dozens of digital marketing resources that are available to assist our partners’ sales and marketing endeavors. We provide countless methods for transactions from traditional phone calls and faxes to customized data exchange. Meeting or exceeding expectations and finding the method that best meets our customers’ needs is always our primary goal.
Solutions
We are continuously improving our solutions to meet the ever-changing advancements in technology and communication. We provide custom-labeling solutions from our distribution centers that allow you to share your company branding on our alternative supplies. We offer a dedicated support hotline for our NXT Premium supplies in addition to our industry-leading hardware technical support line. When needed, we are committed to meeting your required digital data options and third-party data solutions for transactions.
Success
Our success hinges on our ability to make you successful. We are a business-to-business partner always seeking opportunities to help your business grow. Our distribution network is designed specifically to assist you in saving on freight, reliable shipping and rapid delivery of goods. Our e-commerce solutions and product catalog are tailored to the needs of a purchasing agent. Our experienced Team members are here to help you navigate the smallest and largest of purchasing opportunities. We consider ourselves an extension of our reseller and vendor businesses and are committed to the experience, partnership, and integrity which results in victory.
Our Values
People
First and foremost, our goal is to respect one another. First, within our homes, offices, and communities and then expanding that respect for others to our reseller and vendor partners.
Honesty
Whether we are dealing with our co-workers or our resellers and vendors, we believe the key to building strong relationships that will stand the test of time is through honesty and integrity.
Leadership
We are all encouraged to be leaders in our various roles at ARLINGTON. We will always encourage this behavior and expect all our employees to develop and grow in their leadership skills.
Service
We are here to serve our reseller and vendor partners. We are here to serve one another in our offices. We are here to serve our families and local communities. By serving others, our purpose extends beyond ourselves.
Faith
We believe that we must be willing to take risks in order to grow. Our decisions are rooted and supported by the faith we have that together we can accomplish all things.
